NNg Certified - ID 1064178
Enterprise UX
Three engagements, one throughline: giving enterprise software a UX foundation it never had.
Cargill
Financial Instrument Master Data
Challenge — No UX foundation existed for the financial instrument master data request process, and five distinct roles — Requestor, FI Approver, Maintainer, Functional Approver, Viewer — had never been mapped.
Approach — Ran a full-day design thinking workshop with dot voting and whiteboard flow mapping, then built role-specific flows and interaction prototypes delivered straight into engineering within MyDataQ.
Outcome — MyDataQ cut the customer data request SLA from 3 days to 3 hours and simplified data entry by 85% across five applications.
View Mindset's Cargill case study →“Requirements without users are guesses.”
Ecolab
Sales Agreement Management
Challenge — Cross-divisional sales agreement management generated 50,000 contract changes a year across disconnected workflows, causing approval bottlenecks and manual overhead.
Approach — Ran structured ideation and design studio sessions with cross-functional stakeholders — concept sketches through iterative refinement to a consolidated solution framework.
Outcome — The platform now serves 250 users across divisions, cut average approval time by 90%, and saved 24,000 hours in its first three months.
View Mindset's Ecolab case study →“Keeping organizational-ownership questions separate from UX questions gave stakeholders neutral ground for merit-based evaluation.”
Entegris
Plant Floor Modernization
Challenge — Decades-old plant floor processes — paper worksheets, Excel printouts, AS/400 dependencies — needed replacing with mobile-first SAP Fiori experiences on ruggedized Android tablets.
Approach — Ran a multi-phase engagement with parallel mentorship of a junior designer: plant floor interviews, current-state journey mapping, a 2x2 prioritization matrix, and tablet interaction concepts.
Outcome — The program delivered 24 custom Fiori apps replacing AS/400, and earned “Most Innovative UX” at Mindset's 2023 EXperts Awards.
View Mindset's Entegris case study →“The best way to develop a practitioner is alongside real work.”
Growth opportunity
Extend this UX model across additional master data domains beyond Cargill's FI Master Data, add proactive intelligence that flags Ecolab agreements at dispute risk before approval, and formalize the Entegris mentorship structure with defined coaching moments and debriefs.