Case Studies — Work in Action

Product, engineering, and UX started planning together at Delta. Two more squads picked up the format without being asked.

I introduced the Product Trio and had Technical Product Engineers run the sessions. The first squad’s delivery predictability went from 55% to 100% over three increments, against an 80% target.

A usability testing toolkit that Delta’s product teams ran on their own. One finding cut the estimated build effort on a catering application by 50%, and AI cut analysis time from 6 hours to 2.

Facilitator guides, SUS scoring files, and AI-assisted summary templates let a product manager and a Technical Product Engineer run the next rounds. The SUS score was 71.3 in my round and above 90 in both of theirs.

A patient portal prototype for a small medical practice whose owner reported that patients avoid the portal and phone the front desk instead. Designed for mobile and laptop together.

Every screen leads with what the patient most likely came to do. Built as a clickable prototype around six patient scenarios, with AI that drafts while the patient decides and every output shows what it read.

Used AI tools in the team’s daily work to shorten research synthesis and prototyping.

Turned post-discussion notes into interactive prototypes within hours. Contributed three components to Delta's Enterprise AI Kit in two days. Cut usability-testing synthesis from six hours to two, with the facilitator checking every result.

UX work for three Fortune 500 clients (Cargill, Ecolab, Entegris) at Mindset Consulting, SAP’s first U.S. AppHaus Network partner.

Mapped five previously undocumented stakeholder roles for Cargill. Framed the workshop behind Ecolab's 90% approval-time reduction. Led discovery toward 24 custom Fiori apps that replaced decades of AS/400 dependency at Entegris.

Three teams owned three places to choose a meal, and each looked different. I proposed one design direction for all three and recommended a template that IT adopted.

I designed two directions so the teams could compare them, built high-fidelity prototypes of the landing page and in-flight menu, and applied the direction to email. The final version, developed with the Omnichannel design team, went live in the first quarter of 2026.

A member-facing tool that helps health plan members choose prescription drug coverage during open enrollment, white-labeled for each employer group.

Embedded on Prime’s core team as Senior UX Consultant, guiding a vendor team through prototyping and moderated concept testing across three sprints. Research reordered the results beyond raw cost and kept the guest path first-class.