Case Studies — Work in Action

Selected work across aviation, healthcare, financial services, and retail — spanning strategy, research, and hands-on execution.

6 initiatives, one practice Scroll to explore →

Sep '24–Jan '25

Pre-Select Meal Experience

Unified three independently-owned touchpoints under one consistent direction, with a templated approach built for scale.

Experience Design Consistency

Sep '24–Mar '26

Kiro and Microsoft Copilot logos side by side, representing AI coding assistant comparison

AI-Augmented Practice

Accelerated research and prototyping by weaving AI tools directly into the team's day-to-day workflow.

AI Research Prototyping

Oct '24–Mar '26

Delivery predictability chart climbing from 55% to 100% across iterations, and squad adoption timeline

Product Trio Framework

A product-trio operating model that squads adopted organically, improving delivery predictability.

Product Strategy Team Framework

May '24–Mar '26

System Usability Score (SUS) results table showing participant scores of 90, 87.5, 97.5, and 97.5

Scalable Usability Testing

Built a testing framework that let teams run their own research independently, cutting scope and turnaround time.

Usability Testing Research

Jul '22–Jan '24

SAP AppHaus stage screen reading 'Bring out your best'

Enterprise UX

Delivered multiple projects for three Fortune 500 clients — Cargill, Ecolab, Entegris — as SAP's first U.S. AppHaus Network partner.

Enterprise Consulting

Restricted

Password-protected — shared directly with hiring teams

Fortune 500 Company

Enterprise Platform

Replaced multiple disconnected legacy systems with one platform for finding and comparing compliant options in real time, in a high-stakes environment.

Data Dashboard Enterprise Systems